Currently, I'm developing machine learning algorithms to reduce the number of contacts, find patterns for the reasons of contact, and the automation of processes. Thus far we have reduced contacts by 40% with further improvements to reduce contacts by 60%
From basic industry specific calculator, to big data implementation, each project I have worked has created a challenge from which I have learned. The attitude to learn and achieve anything is the essence of who I am.
I like photography as a hobby. It’s something I can do with my wife, our son, and also our dogs. I can enjoy it anywhere, as it is something we enjoy as a family!/p>
My life has been ruled by a single phrase: Difficult tasks take me some time to accomplish, impossible tasks take me just a little longer. I believe that no task is impossible, it just takes time to get it done.
I started my Customer Service career on my first job as an agent for Startec, a long distance service provider in Downton Vancouver. The next four years were spent talking daily with customers and polishing my service skills in companies such as GeekSquad, eBay and Rogers Communications.
While working in Customer Service at Rogers, I developed tools to help my co-workers in their day to day tasks as agents. This initiative helped me moved from agent to Business Analyst. From this point on, I became a bridge between the business, the employees and the customers.
The last 3 years I have created algorithms to analyze payee activity, classify emails, identify contact trends, and create a roadmap for future projects.
Today my philosophy and experience allow me to create unique products and visions for the companies I work with. Create innovative techniques and strategies to meet organizational needs, while providing a best-in-class customer experience is what I do.