Eduardo Mota

Data Scientist, Leader, CX Expert, Developer, Contact Center Expert


Unsplashed background img 1

settings

Experience

Currently, I'm developing machine learning algorithms to reduce the number of contacts, find patterns for the reasons of contact, and the automation of processes. Thus far we have reduced contacts by 40% with further improvements to reduce contacts by 60%

build

Transformation

From basic industry specific calculator, to big data implementation, each project I have worked has created a challenge from which I have learned. The attitude to learn and achieve anything is the essence of who I am.

group

Life

I like photography as a hobby. It’s something I can do with my wife, our son, and also our dogs. I can enjoy it anywhere, as it is something we enjoy as a family!/p>

Difficult tasks take me some time to accomplish, impossible tasks take me just a little longer.
Unsplashed background img 2

About Me

My life has been ruled by a single phrase: Difficult tasks take me some time to accomplish, impossible tasks take me just a little longer. I believe that no task is impossible, it just takes time to get it done.

I started my Customer Service career on my first job as an agent for Startec, a long distance service provider in Downton Vancouver. The next four years were spent talking daily with customers and polishing my service skills in companies such as GeekSquad, eBay and Rogers Communications.

While working in Customer Service at Rogers, I developed tools to help my co-workers in their day to day tasks as agents. This initiative helped me moved from agent to Business Analyst. From this point on, I became a bridge between the business, the employees and the customers.

The last 3 years I have created algorithms to analyze payee activity, classify emails, identify contact trends, and create a roadmap for future projects.

The tools I have used are extensive and I have gained experience in BI tools such as Birst, SSPS, SSRS, Jasper, MySQL, MS SQL, Oracle SQL. Web development has become part of my job in order to deliver results to inernal clients and external. I have implemented solitions with Django, Javascript, PHP, Apache, and ISS. Last but not least, my passion has been machine learning, and the use of Python 2 & 3, NLTK, scki-learn, TensorFow & Hadoop.

Today my philosophy and experience allow me to create unique products and visions for the companies I work with. Create innovative techniques and strategies to meet organizational needs, while providing a best-in-class customer experience is what I do.

Create innovative techniques and strategies to meet organizational needs, while providing a best-in-class customer experience.
Unsplashed background img 3